MB
Marius B
1 reviews | Active since Jul 2013
02 Nov 2015, 10:10
Mweb ADSL
MWEB is my (current...) Adsl service privider and (supposedly) manages my Telkom data line. We recently moved to a new suburb and telkom has installed and activated the voice line with a new number. From there it's Mweb's responsibilty to activate the data part of the line and to assist in setting it up. I emailed the required documents (moving of premises new number) to ***. za and despite the disclaimer that you will receive feedback in 24 hours I have heard nothing. Numerous calls to the call centre has only resulted in being put through from depth to depth. Pathetic service.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
02 Nov 2015, 13:51Hello marius.beyers,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Your MWEB call reference number is: ***
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Your MWEB call reference number is: ***
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 Nov 2015, 13:51
Official
Hello marius.beyers,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Your MWEB call reference number is: ***
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Your MWEB call reference number is: ***
Kind regards
MWEB Client Services
Best regards,