MWEB ACTIVATION NIGHTMARE!

Hi,

What a nightmare this past week has been trying to get my ALREADY installed fibre line active from Mweb.

Let's start with last week 30-09-2022: Placed a order with Mweb. Now, let me inform you, that I moved into my new rental place on Saturday and the previous renter did me a favor by leaving his router and ONT box with the property, since he canceled his contract with Vodacom, and won't be using it. This we thought will be great as now we won't need to go through the entire process of waiting for a router first and then activation... we were wrong. According to Mweb's website, activation takes no more than 3 days. We sent all required router information, serial numbers ETC. on Saturday 01-10-2022. We are now going on day 6 with no feedback, no information and no fiber. Two years back Mweb took 1 week for my fiber line installation, router installation and activation. Everytime I phone Mweb, they say that they are waiting for Vodacom, Vodacom says that there is no wait, since there is no installation and a already existing line, router, ONT etc. They promised a promotion, yet I'm not even sure that we will reap any benefits because I'm unable to use a service I app**** for. I have to phone around for answers, yet I still have none! According to Vodacom, they now have nothing to do with me or my account and that activation has to come from Mweb. They even went so far as to tell me to try different agents to get my login details as many of the agents at Mweb don't know what they are doing and I strongly believe them. Not 1 Mweb agent was willing to help me, they only sit back with excuses and the lame response of "it's been escalated M'am. I need answers please, or I will be forced to take my business somewhere else.