MWEB accounts

For four months I have been calling Telkom and Mweb to get my internet line sorted, so for four months I have been paying Mweb around R650 a month and haven't gotten any internet services. Because Telkom is utterly useless they did not log a fault and so Mweb say that they are not responsible even though they are managing the line. I asked for a refund for no services rendered and was told that I can only get a refund on downtime on a line. So it's fine to care about the money I pay but nothing about the customer. getting paid for no services rendered is borderline ***** but they don't care about the customer. I wanted to possibly get an LTE service so that I can cut out Telkom and move my credit to that account instead of paying me back what they owe me but that didn't happen because I am just a hitty customer paying for nothing and that's all that matters, right?