MWEB Account Suspensions and Lack of Communication

Urgent Request for Advice: MWEB Account Suspensions and Lack of Communication Dear HelloPeter community, I am reaching out to highlight serious issues with MWEB, our ISP in South Africa, and to seek urgent advice on how to proceed, potentially through a class action lawsuit. For the past two weeks, many MWEB customers, including myself, have faced account suspensions for alleged non-payment. However, numerous users report that payments were attempted or successfully processed, yet accounts remain suspended. I have personally experienced this, and it’s causing significant disruption to my work and business, which rely on a stable internet connection. MWEB’s mobile app, meant to streamline communication, has been ineffective, with no responses to queries. Attempts to contact MWEB via phone, email, or social media have been futile, and several customers, including myself, have been blocked from their Facebook page after posting complaints. This lack of communication and apparent silencing of customers is unacceptable. Many affected users are now discussing a class action lawsuit, as we believe MWEB’s actions are unfair and possibly *****ulent. We are not receiving the service we’ve paid for, and our livelihoods are at stake. I kindly request advice from the Legal Talk South Africa community and other affected MWEB customers on the following: 1. Steps to initiate or join a class action lawsuit against MWEB. 2. Recommendations for legal professionals or organizations in South Africa who can assist. 3. Any similar experiences with MWEB and how you resolved them. Please share this post to raise awareness. We need urgent resolution to restore reliable internet access and hold MWEB accountable. Thank you for your support. Sincerely, Nico Engelbrecht