MWEB ACCOUNT NUMBER 299818 - POOR SERVICE

#Black Friday. I subscribed to Mweb as my ISP in August 2019. At the time they offered free subscription and router. I have had endless problems with WiFi on my Apple iPhone ever since I signed up. The WiFi on my cell phone disconnects constantly and after countless time wasting calls to their technical support desk and unsuccessful attempts by their technical team to rectify the problem, I've now decided to cancel their service. After chatting to Abdul in the retention department at Mweb yesterday, I was informed that I need to give one calendars months notice and pay a penalty of R700!! I find this unacceptable as they have failed to provide me with the service I require on my cell phone. I am not very tech savvy and Mweb seem to think that their phone support is sufficient when its clearly not in my case. If they really want to help me, a home visit to assist would go a long way to sorting out these issues.

I'm a pensioner and have had to purchase data for more than 3 months at my own expense in order to stay connected. I never experienced this problem with my previous ISP. I'm extremely disappointed with this poor service.