1 reviews | Active since Apr 2010
I signed up for a NordVPN service in April of 2025, I downloaded the software and set it up but the vpn never worked / connected as I could not open any websites and get any joy out of it so I tried cancelling it online but it would not work. I then tried calling MWEB call centre but could not get through on their phones as it kept cutting me off or else it would just ring or be engaged. So I thought MWEB had closed down. I tried until I spoke to a person and went off like a bomb as I was going to be billed for something I had already removed from my pc and deleted my NORDVPN acc. Cancelling the service on MWEB however would not work either so I called in and told the person what had been happening and that he must cancel it as I am not paying for something that never worked on my PC. It said "get the first month free" and that I would have to cancel within the first month if I dont want to be billed. This is a gross mishap on MWEB's part as I now been threatened to be blacklisted for not paying. I never received any invoicing for this and the R2482.90 which I will not pay. There are also listings of LTE and MWEB VOIP products on my account which I didnt know about as I only saw it now for the first time which Ive been billed for. Please remove these items and billing from your system and DO NOT LIST at the credit bureau. I will take this further if this is not cancelled!!
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