Mweb access is still not functioning

I need to say that the Billing department for Mweb have been very helpful in my matter.<br> However as far as getting my e-mail back up, connected and running despite several return e-mails that they have my query on record, I feel they just don't care.<br> Since the 11th billing tell me it is not their position to assist and that they have escalated the problem to Technical.<br> Well that is were it is, no Repair and no service from them.<br> I checked again a minute ago and still no e-mail.<br> There is just no urgency there.<br> Mr. Pieterse