RS
Reabetswe S
1 reviews | Active since Jan 2022
22 May 2026, 11:28
Mweb abusive service provide
I have been begging mweb to assist in connecting my fibre,I submitted all requested documents but they keep giving me the run around and not will to assist. I paid them but they keep saying they escalated the call to vumatel to release the line. But it's now many days later and still no connection. Yet I paid my full R459 and they are not will to even go the extra mile or seem interested in assisting me. Mweb is abusive to people in the hood because had I been in the suburbs this would have been sorted out on the very day documents were received.
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Replies (7)
Mweb's replyOfficial
22 May 2026, 11:47Hi Reabetswe, Thank you for your message, and we understand your frustration regarding the delay in getting your fibre service activated after payment and submission of the required documents. Please note that a follow-up has been sent to the Vumatel team requesting urgent attention on the release and activation of your line. The matter remains with the fibre network provider at this stage, and we are actively engaging them for feedback and progress. We appreciate your patience while this is being worked on and will provide an update as soon as we receive a response from the Vumatel team. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 11:47
Official
Hi Reabetswe, Thank you for your message, and we understand your frustration regarding the delay in getting your fibre service activated after payment and submission of the required documents. Please note that a follow-up has been sent to the Vumatel team requesting urgent attention on the release and activation of your line. The matter remains with the fibre network provider at this stage, and we are actively engaging them for feedback and progress. We appreciate your patience while this is being worked on and will provide an update as soon as we receive a response from the Vumatel team. Kind regards,
The Mweb Team
The Mweb Team
RS
Reabetswe S's updateReviewer Update
22 May 2026, 15:35So now when I do a follow up and am told that vumatel released the line and activation is almost done but now the agent tells me I have to make another payment which I already made a payment on the 15/05/2026 for R459.
No mweb you guys a taking me for a fool now. I have been very patient with your lack of service but now it seems like it's on purpose.
I don't want the generic apology or reply because I have heard it all week. I want my service connected and working because I know for a fact am going to be billed on the days I didn't use it like always.
Can I get a call and eta on what time today it will be working as I also use it for work. I don't think if my address was of a suburban area I would have to fight like this.
No mweb you guys a taking me for a fool now. I have been very patient with your lack of service but now it seems like it's on purpose.
I don't want the generic apology or reply because I have heard it all week. I want my service connected and working because I know for a fact am going to be billed on the days I didn't use it like always.
Can I get a call and eta on what time today it will be working as I also use it for work. I don't think if my address was of a suburban area I would have to fight like this.
RS
Reabetswe S's update22 May 2026, 15:35
Reviewer Update
So now when I do a follow up and am told that vumatel released the line and activation is almost done but now the agent tells me I have to make another payment which I already made a payment on the 15/05/2026 for R459.
No mweb you guys a taking me for a fool now. I have been very patient with your lack of service but now it seems like it's on purpose.
I don't want the generic apology or reply because I have heard it all week. I want my service connected and working because I know for a fact am going to be billed on the days I didn't use it like always.
Can I get a call and eta on what time today it will be working as I also use it for work. I don't think if my address was of a suburban area I would have to fight like this.
No mweb you guys a taking me for a fool now. I have been very patient with your lack of service but now it seems like it's on purpose.
I don't want the generic apology or reply because I have heard it all week. I want my service connected and working because I know for a fact am going to be billed on the days I didn't use it like always.
Can I get a call and eta on what time today it will be working as I also use it for work. I don't think if my address was of a suburban area I would have to fight like this.
RS
Reabetswe S's updateReviewer Update
22 May 2026, 15:37And please stop passing the back to vumatel as I got in contact with them and what you couldn't do the whole week they rep**** and actioned in hours, unlike your company
RS
Reabetswe S's update22 May 2026, 15:37
Reviewer Update
And please stop passing the back to vumatel as I got in contact with them and what you couldn't do the whole week they rep**** and actioned in hours, unlike your company
Mweb's replyOfficial
22 May 2026, 15:43Hello Reabetswe
We have reported your feedback directly to our Activations team, who are actively working with our Vumatel partners to get your connection fully operational as soon as possible. We have logged a request for them to email you with an update and to provide clarity on the next steps ASAP.
Kind regards,
The Mweb Team
We have reported your feedback directly to our Activations team, who are actively working with our Vumatel partners to get your connection fully operational as soon as possible. We have logged a request for them to email you with an update and to provide clarity on the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply22 May 2026, 15:43
Official
Hello Reabetswe
We have reported your feedback directly to our Activations team, who are actively working with our Vumatel partners to get your connection fully operational as soon as possible. We have logged a request for them to email you with an update and to provide clarity on the next steps ASAP.
Kind regards,
The Mweb Team
We have reported your feedback directly to our Activations team, who are actively working with our Vumatel partners to get your connection fully operational as soon as possible. We have logged a request for them to email you with an update and to provide clarity on the next steps ASAP.
Kind regards,
The Mweb Team
RS
Reabetswe S's updateReviewer Update
23 May 2026, 07:58I am still waiting for feedback and my fibre is still not connected. You guys are really taking me for a fool honestly.
RS
Reabetswe S's update23 May 2026, 07:58
Reviewer Update
I am still waiting for feedback and my fibre is still not connected. You guys are really taking me for a fool honestly.
RS
Reabetswe S's updateReviewer Update
25 May 2026, 09:00Can I get someone that can assist me beause i have been patient for over two weeks,
RS
Reabetswe S's update25 May 2026, 09:00
Reviewer Update
Can I get someone that can assist me beause i have been patient for over two weeks,
Mweb's replyOfficial
25 May 2026, 11:03Hi Reabetswe,
Thank you for following up and for your continued patience.
A follow‑up request has been sent with urgency to the Activations Team to ensure they provide you with feedback as soon as possible. They have been asked to prioritise communication with you and confirm the next steps clearly via email.
Kind regards,
Mweb Team
Thank you for following up and for your continued patience.
A follow‑up request has been sent with urgency to the Activations Team to ensure they provide you with feedback as soon as possible. They have been asked to prioritise communication with you and confirm the next steps clearly via email.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 11:03
Official
Hi Reabetswe,
Thank you for following up and for your continued patience.
A follow‑up request has been sent with urgency to the Activations Team to ensure they provide you with feedback as soon as possible. They have been asked to prioritise communication with you and confirm the next steps clearly via email.
Kind regards,
Mweb Team
Thank you for following up and for your continued patience.
A follow‑up request has been sent with urgency to the Activations Team to ensure they provide you with feedback as soon as possible. They have been asked to prioritise communication with you and confirm the next steps clearly via email.
Kind regards,
Mweb Team