WN
William N
1 reviews | Active since Jul 2011
02 May 2026, 14:22
Mweb - Absolutely the Worst Email Provider
This is absolutely the worst ISP in South Africa. There's an ongoing problem with email and contacting the help centre is a nightmare. If you do get through and you are number one in the queue, you will be number one in the queue for at least 30 min. Nothing happens. When you do get hold of an agent, they are unable to help you. They put you on hold and then cut the call. Your spam filtering is a nightmare. One day you filter an email, the next day you let it through and then you filter it again. You are playing games with your servers, which results in an inability to send or receive emails from time to time. I've now reached the point where I'm busy cleaning up my email accounts email accounts so that I can close my account and move my business. This is after 40 years with the Mweb and predecessor groups. It is amazing to me that you look at the stats, you search the internet, and there's nothing but bad news about Mweb and yet nothing changes.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
04 May 2026, 09:59Hi William, this is a follow-up to your recent query. We want to ensure you always feel supported and assisted throughout your journey with us. Our Hello Peter availability is Monday to Friday, 08:00–17:00, and we are offline over weekends and public holidays, including National Workers’ Day. You are welcome to send us a private message so we can continue assisting you and work towards resolving your matter as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 09:59
Official
Hi William, this is a follow-up to your recent query. We want to ensure you always feel supported and assisted throughout your journey with us. Our Hello Peter availability is Monday to Friday, 08:00–17:00, and we are offline over weekends and public holidays, including National Workers’ Day. You are welcome to send us a private message so we can continue assisting you and work towards resolving your matter as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
05 May 2026, 09:27Morning William
Thank you for your response.
Please share a direct contact number and the registered email address linked to the account so we may arrange a support call back to address the above email issue ASAP. We look forward to your reply.
Kind regards,
The Mweb Team
Thank you for your response.
Please share a direct contact number and the registered email address linked to the account so we may arrange a support call back to address the above email issue ASAP. We look forward to your reply.
Kind regards,
The Mweb Team
Mweb's reply05 May 2026, 09:27
Official
Morning William
Thank you for your response.
Please share a direct contact number and the registered email address linked to the account so we may arrange a support call back to address the above email issue ASAP. We look forward to your reply.
Kind regards,
The Mweb Team
Thank you for your response.
Please share a direct contact number and the registered email address linked to the account so we may arrange a support call back to address the above email issue ASAP. We look forward to your reply.
Kind regards,
The Mweb Team
WN
William N's updateReviewer Update
05 May 2026, 15:56Many thanks!!
WN
William N's update05 May 2026, 15:56
Reviewer Update
Many thanks!!
Mweb's replyOfficial
05 May 2026, 16:07You`re welcome.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 16:07
Official
You`re welcome.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
WN
William N's updateReviewer Update
07 May 2026, 17:18Hi to anybody who reads this.
Finally today, after literally months of battling and fighting, I received a call from Kirschwin and it took him about three minutes to sort the problem out where I was unable to send emails outgoing from one of my addresses.
The problem with a number of emails being spammed, although they are whitelisted and the domains are whitelisted, he could not assist with, as it appears it's a problem to be solved by the engineers. Let's hope that they do solve it, because this is becoming a real problem.
Many thanks Kirschwin. I hope I give you an increase!
Finally today, after literally months of battling and fighting, I received a call from Kirschwin and it took him about three minutes to sort the problem out where I was unable to send emails outgoing from one of my addresses.
The problem with a number of emails being spammed, although they are whitelisted and the domains are whitelisted, he could not assist with, as it appears it's a problem to be solved by the engineers. Let's hope that they do solve it, because this is becoming a real problem.
Many thanks Kirschwin. I hope I give you an increase!
WN
William N's update07 May 2026, 17:18
Reviewer Update
Hi to anybody who reads this.
Finally today, after literally months of battling and fighting, I received a call from Kirschwin and it took him about three minutes to sort the problem out where I was unable to send emails outgoing from one of my addresses.
The problem with a number of emails being spammed, although they are whitelisted and the domains are whitelisted, he could not assist with, as it appears it's a problem to be solved by the engineers. Let's hope that they do solve it, because this is becoming a real problem.
Many thanks Kirschwin. I hope I give you an increase!
Finally today, after literally months of battling and fighting, I received a call from Kirschwin and it took him about three minutes to sort the problem out where I was unable to send emails outgoing from one of my addresses.
The problem with a number of emails being spammed, although they are whitelisted and the domains are whitelisted, he could not assist with, as it appears it's a problem to be solved by the engineers. Let's hope that they do solve it, because this is becoming a real problem.
Many thanks Kirschwin. I hope I give you an increase!
Mweb's replyOfficial
08 May 2026, 09:09Hi William, we’re really glad to hear that Kirschwin was able to quickly resolve the outgoing email issue for you, especially after such a long and frustrating period trying to get it sorted. A three-minute turnaround after months of difficulty is exactly the kind of efficient support we aim to deliver, and we’ll definitely make sure your feedback is shared with him. We also hear your concern around the ongoing spam filtering issue affecting whitelisted emails and domains. Since this sits on the engineering side, it has already been noted for further investigation so the underlying cause can be properly addressed rather than repeatedly worked around. We appreciate your patience while that deeper technical work is being handled, and we’ll ensure the engineers continue progressing it until there’s a stable, long-term fix in place. Thanks again for taking the time to highlight both the resolution and the outstanding concern, it helps us keep improving where it matters most. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 May 2026, 09:09
Official
Hi William, we’re really glad to hear that Kirschwin was able to quickly resolve the outgoing email issue for you, especially after such a long and frustrating period trying to get it sorted. A three-minute turnaround after months of difficulty is exactly the kind of efficient support we aim to deliver, and we’ll definitely make sure your feedback is shared with him. We also hear your concern around the ongoing spam filtering issue affecting whitelisted emails and domains. Since this sits on the engineering side, it has already been noted for further investigation so the underlying cause can be properly addressed rather than repeatedly worked around. We appreciate your patience while that deeper technical work is being handled, and we’ll ensure the engineers continue progressing it until there’s a stable, long-term fix in place. Thanks again for taking the time to highlight both the resolution and the outstanding concern, it helps us keep improving where it matters most. Kind regards,
The Mweb Team
The Mweb Team