1 reviews | Active since May 2026
MWEB
My home WiFi has gone down for the third time within the span of a month. I tried contacting an MWEB assistant to log my query, but the service has been unbelievably poor. When calling, the system says it will send an OTP before connecting you to an agent, yet the OTP takes nearly 10 minutes to arrive. After that, you still have to wait another 20 minutes in a queue just to speak to someone. I also tried using the MWEB app to contact support. I sent a message and received an automated response saying that “an agent will be with you shortly.” Waiting for more than an hour is not what I would consider “shortly.” Communication from MWEB has been extremely disappointing. On the previous two occasions when my WiFi was down, I had to wait more than a week for the issue to be resolved. I understand that technicians are responsible for fixing technical problems, but the fact that it takes this long to receive assistance or even a response clearly points to serious issues on MWEB’s side. Based on my experience, I would not recommend MWEB to anyone
Being without a stable connection for the third time in a month, combined with long delays trying to reach support, is understandably frustrating and disruptive, especially when you rely on your home WiFi. We recognise how exhausting it is to keep waiting for assistance and past issues taking weeks to resolve only adds to that concern. This is certainly not the experience we want for our customers.
Our system is showing a down status for your line, and we’d like to help move this forward as efficiently as possible. To determine the correct next step, please send us a direct message on Hello Peter confirming what the PON and LOS lights are doing on your Openserve ONT (Huawei router) after restarting. This information will allow us to assess whether a line fault needs to be logged or if another technical action is required.
Once we have the ONT light status, we’ll be able to guide the matter in the right direction.
Kind regards,
Mweb Team
Being without a stable connection for the third time in a month, combined with long delays trying to reach support, is understandably frustrating and disruptive, especially when you rely on your home WiFi. We recognise how exhausting it is to keep waiting for assistance and past issues taking weeks to resolve only adds to that concern. This is certainly not the experience we want for our customers.
Our system is showing a down status for your line, and we’d like to help move this forward as efficiently as possible. To determine the correct next step, please send us a direct message on Hello Peter confirming what the PON and LOS lights are doing on your Openserve ONT (Huawei router) after restarting. This information will allow us to assess whether a line fault needs to be logged or if another technical action is required.
Once we have the ONT light status, we’ll be able to guide the matter in the right direction.
Kind regards,
Mweb Team