Mweb - a one star rating is a compliment.

I’ve been a client of Mweb for at least the last 25 years, and probably one of their most loyal customers. I’m sure they got many clients through the years because of my "word of mouth". But what I've experienced the last 3 weeks in terms of service wasn’t bad, it was horrible, the worst you can get. The first was my fibre activation. It took them from a Monday 9:00 till a Friday 16:00 – and many, many phone calls from me, just to activate my account. But if I thought, that was the worst it can get, I was wrong. I’m sure all the Mweb clients know of the problems they’ve experienced with their email system. I’m not sure what the problem was. MY PROBLEM OCCUR DURING, OR AFTER THE PROBLEM PERIOD THEY HAD. I'm not sure when it happened, but I lost hundreds if not thousands of emails. I had lost complete folders, for example, I had folders that were numbered, A1 – A10. Now only A3 and A7 are left. My whole medical folder that was named, A1 Medies, is gone with medical records of the last 6,7,8,9 years. My Tax folder is gone and many others. But If you think you heard the worst – wait. THE WORST PART IS THAT MWEB PLEADED NOT GUILTY. On Saturday afternoon - after 40 minutes of waiting, I came through to a lady who said, the disappearance of my emails could not have been caused by the problems they’ve experienced. She even insinuates that I could have deleted the emails. I was very rude to her and I’m sorry, but who in his/her right mind can think that somebody can delete thousands of emails, folder after folder after folder without knowing it? I wasn’t at home for long periods during the time that Mweb. has experienced the problems. I’m sure there must be people at Mweb that can retrieve these emails from their server or from backups that they have of the server. You can’t say you are innocent while it happened during or after you were busy trying to fix your problems. The least you can do is take responsibility and assign one of your top technicians to try and help me to retrieve my emails. I going abroad in 2 days and need a lot of those emails – NOW.