MWEB a great disappointment for customer service

I have never been so upset in my life. Mweb does not answer queries on their website and their automated voice system lets you hold on forever, costing a person a fortune in airtime as the average before answering is 30 minutes and 30 minutes on a cellphone is very expensive. My service was connect on 1 September. Today on 15 September, I still did not receive my modem and I am billed for the full month. I have tried several times to phone them with no success and I have logged 4 different queries for them on their website with no reply and I have even rep**** to my own query indicating no reply. I have even asked them to phone me back and no phone call from them either??? Yesterday when someone eventually answered after 40 minutes, they said they could not help me and again transfer me to another department and eventually the phone cut off. When I had my previous installation, it took them more than a month to actually schedule the installation and every time you phone, they have some excuse. I can honestly say that their customer service is very bad and I would never recommend them to anyone. When my 12 months are over, I will take my business elsewhere, that is if I ever get the modem that I was supposed to get.