mweb . a failure to solve their bad service.

We signed up with mweb. Frogfoot installed the fibre. We installed the modem. Mweb were very quick to deduct money without one percent of service provided. The internet cannot connect and I have tried emails with the sales guy, phonecalls to the tech dept , which dont get answered, posts to their social media and still we sit with no connection. They simply do not reply or are making any attempt to just do their job. It's like they take the money and then dissapear.