RE
Roald E

1 reviews | Active since Jun 2016

13 Jul 2020, 09:06

Mweb, A division of terrible service (FYI)

Hopefully this review helps. Joining mweb means that you will never get a response from them and you will waste almost R200 on a call. The online chat option is automated.

They will cancel your fibre without your permission, so that means no internet for a few days while they try to figure out that it was actually on their side. It also means that you must call everyday to follow up, as they will not call you back.

As such, I've requested that they cancel the order completely, instead of reinstating it. This was confirmed by the call agent, or so I thought as I still get sms' about my order that is pending. Cancel the damn order, I've joined Axxess. Much less hassle and they have an online chat person who can help ever step of the way.

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Replies (1)
RE
Roald E's update13 Jul 2020, 09:10
Reviewer Update
Oh yes, mweb, come pick up the router that was delivered and unused. I will not return it at my cost.