MWEB A DISGRACE AS A SUPPLIER

Good morning I am totally disgusted in the service of this company. I had instructed MWEB in October 2024 to disconnect my service as my tenants had moved out of the property end October . Today I am still receiving messages that my payment was unsuccessful as they continue to attempt to deduct payment. Note that this service has not been used since end October 2024. I have been fighting with MWEB for months now regarding the disconnection of the fiber they continuously want to charge me for and am at wits end. I have attempted to go to their offices but had found that they do not have offices in Cape Town anymore but all staff are working from home. Now I want to know how do they run a business if nobody can get hold of them. If you phone Mweb at the no. provided, you are kept on hold for lengthy periods of time at your own expense. I am not the first client of MWEB that had disconnected their service and had been fighting with MWEB for months to stop deducting premiums from their account for a service that is not being used anymore. I am sure there are plenty other ex-customers who have or may be still experiencing the same problem. Another concern I have is that we have fiber installed by Mweb at our own residence at a different location for many years now. Will we need to go through a fight with MWEB to stop deductions from our bank account when discontinuing our service. Something is terribly wrong when you select a supplier to provide a service and they give no heed to their customer complaints or do not offer a service that they should.