BZ
Bongani Z
1 reviews | Active since Apr 2026
08 Apr 2026, 15:18
Mweb - A Disaster
My experience with MWeb has been an absolute disaster from start to finish. Since October 2025, I’ve been dealing with constant on-and-off connectivity, making the service completely unreliable. At times, I wasn’t connected at all for extended periods, yet I was still expected to pay as if everything was functioning normally.
What’s even more unacceptable is how my support tickets were handled—closed without anyone actually resolving the issue. This shows a complete lack of professionalism and respect for customers. It feels like problems are simply brushed aside rather than properly addressed.
Trying to get help was another nightmare. Calling customer care meant waiting an average of 45 minutes just to speak to someone, only to receive little to no meaningful assistance. The entire process is inefficient and incredibly frustrating.
Overall, I am extremely dissatisfied with the service. MWeb has proven to be unreliable, unresponsive, and careless when it comes to customer support. Cancelling their service was long overdue, and I would strongly caution others against signing up unless they’re willing to deal with ongoing issues and poor service delivery.
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Replies (2)0
Replies (2)
Mweb's replyOfficial
08 Apr 2026, 15:26 Hello Bongani. Thank you for sharing your experience in such detail. We completely understand how frustrating and exhausting it must have been to deal with ongoing connectivity issues, prolonged outages, and unresponsive support since October 2025. No one should have to pay for a service that isn’t functioning as expected or feel that their concerns are being dismissed. To ensure your situation is addressed thoroughly, our Retentions team has been assigned to review your profile and connect with you directly. They will assess the history of your connection issues, clarify any billing discrepancies, and guide you on the next steps to resolve the matter efficiently. You can expect them to reach out as soon as possible to provide clear guidance and support.
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply08 Apr 2026, 15:26
Official
Hello Bongani. Thank you for sharing your experience in such detail. We completely understand how frustrating and exhausting it must have been to deal with ongoing connectivity issues, prolonged outages, and unresponsive support since October 2025. No one should have to pay for a service that isn’t functioning as expected or feel that their concerns are being dismissed. To ensure your situation is addressed thoroughly, our Retentions team has been assigned to review your profile and connect with you directly. They will assess the history of your connection issues, clarify any billing discrepancies, and guide you on the next steps to resolve the matter efficiently. You can expect them to reach out as soon as possible to provide clear guidance and support.
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
08 Apr 2026, 15:26 Hello Bongani. Thank you for sharing your experience in such detail. We completely understand how frustrating and exhausting it must have been to deal with ongoing connectivity issues, prolonged outages, and unresponsive support since October 2025. No one should have to pay for a service that isn’t functioning as expected or feel that their concerns are being dismissed. To ensure your situation is addressed thoroughly, our Retentions team has been assigned to review your profile and connect with you directly. They will assess the history of your connection issues, clarify any billing discrepancies, and guide you on the next steps to resolve the matter efficiently. You can expect them to reach out as soon as possible to provide clear guidance and support.
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply08 Apr 2026, 15:26
Official
Hello Bongani. Thank you for sharing your experience in such detail. We completely understand how frustrating and exhausting it must have been to deal with ongoing connectivity issues, prolonged outages, and unresponsive support since October 2025. No one should have to pay for a service that isn’t functioning as expected or feel that their concerns are being dismissed. To ensure your situation is addressed thoroughly, our Retentions team has been assigned to review your profile and connect with you directly. They will assess the history of your connection issues, clarify any billing discrepancies, and guide you on the next steps to resolve the matter efficiently. You can expect them to reach out as soon as possible to provide clear guidance and support.
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
In the meantime, if you’d like to keep track of your account and manage services more directly, the Mweb App provides real-time insights into your connection and support tickets. You can explore it here: Navigating the Mweb Mobile App.
Kind regards,
The Mweb Team
Best regards,