GL
Gert L
1 reviews | Active since Jan 2018
09 Mar 2026, 20:23
mweb
i contacted mweb about my wifi that is not working right in november 2025 thay sed they wil fix it never came again i contacted them about my wifi thats not working right again they sed they wil fix it and still no one has contacted me nothing but they can switch the wifi of and give you penalty to pay wen you dont want to pay for a poor network that is giving provlems sins they outted it in
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
10 Mar 2026, 08:48Good day, Gert. Thank you for sharing your experience with us. We understand how frustrating it must be to deal with ongoing WiFi issues for such a long time, especially after reaching out for assistance and not receiving the follow-up you expected. Experiencing service problems while feeling unheard would understandably be very upsetting.To assist further, we’ve arranged for a technical specialist callback under ticket reference MWB***5 so that your connection and WiFi concerns can be properly reviewed. The specialist will reach out to you to assess the issue and provide the necessary support.Thank you for bringing this to our attention and allowing us the opportunity to assist. T^
Mweb's reply10 Mar 2026, 08:48
Official
Good day, Gert. Thank you for sharing your experience with us. We understand how frustrating it must be to deal with ongoing WiFi issues for such a long time, especially after reaching out for assistance and not receiving the follow-up you expected. Experiencing service problems while feeling unheard would understandably be very upsetting.To assist further, we’ve arranged for a technical specialist callback under ticket reference MWB***5 so that your connection and WiFi concerns can be properly reviewed. The specialist will reach out to you to assess the issue and provide the necessary support.Thank you for bringing this to our attention and allowing us the opportunity to assist. T^
GL
Gert L's updateReviewer Update
11 Mar 2026, 20:46Your fault status has been updated to Closed. Ref: #306142 you people dit not even came to fix the problem i sended photos everything and this is wat i get Mweb wants me to pay for a service thats not working right in this case the pole leading to other houses must be removed ou of my property with in 2 days as well as your wifi you swich of the wifi you dont want to fix your problems but you want me to pay and pay penalty fees Mweb has the worst service ever
GL
Gert L's update11 Mar 2026, 20:46
Reviewer Update
Your fault status has been updated to Closed. Ref: #306142 you people dit not even came to fix the problem i sended photos everything and this is wat i get Mweb wants me to pay for a service thats not working right in this case the pole leading to other houses must be removed ou of my property with in 2 days as well as your wifi you swich of the wifi you dont want to fix your problems but you want me to pay and pay penalty fees Mweb has the worst service ever
GL
Gert L's updateReviewer Update
11 Mar 2026, 20:51the pole leeding to other houses is standing in my property you dont pay me to use my property to send wifi to others i will cut it down im sick of calling mweb and they just do nothing about rhe problem no rather close the case switch of my wife and send me a bill for wat on a mounth to mounth contract
GL
Gert L's update11 Mar 2026, 20:51
Reviewer Update
the pole leeding to other houses is standing in my property you dont pay me to use my property to send wifi to others i will cut it down im sick of calling mweb and they just do nothing about rhe problem no rather close the case switch of my wife and send me a bill for wat on a mounth to mounth contract
Mweb's replyOfficial
12 Mar 2026, 10:06Good day, Gert. Thank you for sharing your experience with us. We completely understand how frustrating it must be to feel that your concerns have not been addressed, especially after providing photos and detailed information about the issue. We recognise how upsetting it is to feel that service problems remain unresolved while receiving billing notices.
We’ve reviewed your account and see that the fault was closed by Openserve. According to their notes, attempts were made to make contact, but without success, and they did not detect any issues with the connection at their end. To provide further assistance, our technical team would need to review your connection and log another fault if necessary.
Before proceeding with a technical follow-up, we’ve arranged for our Finance Team to reach out to assist with your account. Your feedback regarding this experience has also been shared with the relevant teams to help improve communication and service for our clients.
We appreciate your patience while the teams continue to look into your concerns.
Kind regards, Mweb Team
We’ve reviewed your account and see that the fault was closed by Openserve. According to their notes, attempts were made to make contact, but without success, and they did not detect any issues with the connection at their end. To provide further assistance, our technical team would need to review your connection and log another fault if necessary.
Before proceeding with a technical follow-up, we’ve arranged for our Finance Team to reach out to assist with your account. Your feedback regarding this experience has also been shared with the relevant teams to help improve communication and service for our clients.
We appreciate your patience while the teams continue to look into your concerns.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 10:06
Official
Good day, Gert. Thank you for sharing your experience with us. We completely understand how frustrating it must be to feel that your concerns have not been addressed, especially after providing photos and detailed information about the issue. We recognise how upsetting it is to feel that service problems remain unresolved while receiving billing notices.
We’ve reviewed your account and see that the fault was closed by Openserve. According to their notes, attempts were made to make contact, but without success, and they did not detect any issues with the connection at their end. To provide further assistance, our technical team would need to review your connection and log another fault if necessary.
Before proceeding with a technical follow-up, we’ve arranged for our Finance Team to reach out to assist with your account. Your feedback regarding this experience has also been shared with the relevant teams to help improve communication and service for our clients.
We appreciate your patience while the teams continue to look into your concerns.
Kind regards, Mweb Team
We’ve reviewed your account and see that the fault was closed by Openserve. According to their notes, attempts were made to make contact, but without success, and they did not detect any issues with the connection at their end. To provide further assistance, our technical team would need to review your connection and log another fault if necessary.
Before proceeding with a technical follow-up, we’ve arranged for our Finance Team to reach out to assist with your account. Your feedback regarding this experience has also been shared with the relevant teams to help improve communication and service for our clients.
We appreciate your patience while the teams continue to look into your concerns.
Kind regards, Mweb Team
GL
Gert L's updateReviewer Update
12 Mar 2026, 12:14first of all only person that called me was to ask for photos no one else called me im done repeating my self Mweb only caers about money but not willing to fix there problems come take out you wife and pole of my property befor i do it for you Mweb is nit willing to fix the problem that has been here from day one evwrytime you log a fauld and close it the next day with out comming to fix the problem nou again you want to make if your doing your part that you people are not doing
GL
Gert L's update12 Mar 2026, 12:14
Reviewer Update
first of all only person that called me was to ask for photos no one else called me im done repeating my self Mweb only caers about money but not willing to fix there problems come take out you wife and pole of my property befor i do it for you Mweb is nit willing to fix the problem that has been here from day one evwrytime you log a fauld and close it the next day with out comming to fix the problem nou again you want to make if your doing your part that you people are not doing
GL
Gert L's updateReviewer Update
12 Mar 2026, 12:24lets see you looknat your side oooh rhe line is working but no it is not working its hanging like a spider web by the pole true the tree then i have to use 2 boosters in my huise just to get signal and even that is poor network but you poeple dont care your only resolving is restart restart thats all well restart dose not work or fix the week signal or the problem im not playing games im going to remove the pole its in my property and you dont pay me to use my property for your lines you had your chance to fix this but no more then a year i have to beg to fix the signal but nothing has been done till today
GL
Gert L's update12 Mar 2026, 12:24
Reviewer Update
lets see you looknat your side oooh rhe line is working but no it is not working its hanging like a spider web by the pole true the tree then i have to use 2 boosters in my huise just to get signal and even that is poor network but you poeple dont care your only resolving is restart restart thats all well restart dose not work or fix the week signal or the problem im not playing games im going to remove the pole its in my property and you dont pay me to use my property for your lines you had your chance to fix this but no more then a year i have to beg to fix the signal but nothing has been done till today
Mweb's replyOfficial
12 Mar 2026, 12:40 Good day, Gert. Thank you for sharing your experience with us. We understand how frustrating and stressful this situation must be, especially given the ongoing issues with your connection and the difficulties you’ve faced trying to get the fault resolved. We completely acknowledge the concerns you’ve raised regarding the pole, signal issues, and repeated fault closures without a proper fix.
To assist further, our Finance Team need to attend to your account so that the relevant team can provide the necessary support. We appreciate your patience while we escalate this matter to ensure it’s attended to properly, and the team will follow up with you directly regarding the next steps.
We truly value your feedback and thank you for giving us the opportunity to address this.
Kind regards, Mweb Team
To assist further, our Finance Team need to attend to your account so that the relevant team can provide the necessary support. We appreciate your patience while we escalate this matter to ensure it’s attended to properly, and the team will follow up with you directly regarding the next steps.
We truly value your feedback and thank you for giving us the opportunity to address this.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 12:40
Official
Good day, Gert. Thank you for sharing your experience with us. We understand how frustrating and stressful this situation must be, especially given the ongoing issues with your connection and the difficulties you’ve faced trying to get the fault resolved. We completely acknowledge the concerns you’ve raised regarding the pole, signal issues, and repeated fault closures without a proper fix.
To assist further, our Finance Team need to attend to your account so that the relevant team can provide the necessary support. We appreciate your patience while we escalate this matter to ensure it’s attended to properly, and the team will follow up with you directly regarding the next steps.
We truly value your feedback and thank you for giving us the opportunity to address this.
Kind regards, Mweb Team
To assist further, our Finance Team need to attend to your account so that the relevant team can provide the necessary support. We appreciate your patience while we escalate this matter to ensure it’s attended to properly, and the team will follow up with you directly regarding the next steps.
We truly value your feedback and thank you for giving us the opportunity to address this.
Kind regards, Mweb Team
GL
Gert L's updateReviewer Update
12 Mar 2026, 12:56if you say so
GL
Gert L's update12 Mar 2026, 12:56
Reviewer Update
if you say so
Mweb's replyOfficial
12 Mar 2026, 13:15Good day, Gert. Thank you for your patience while our Finance Team assists with this matter. We appreciate the opportunity to address it.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 13:15
Official
Good day, Gert. Thank you for your patience while our Finance Team assists with this matter. We appreciate the opportunity to address it.
Kind regards, Mweb Team
Kind regards, Mweb Team
GL
Gert L's updateReviewer Update
17 Mar 2026, 10:05ones again i paid R469 were my wifi is R409 and still the same problem you people has poor sevirvice my signal is still weak still no one came to fix the problem all you care about is money nothing els u call me tel me the pole in my property is not your problem but who runs from that pole to my house ?? Mweb dose if u dont fix my wifi you will have a problem im done talking to you *****s
GL
Gert L's update17 Mar 2026, 10:05
Reviewer Update
ones again i paid R469 were my wifi is R409 and still the same problem you people has poor sevirvice my signal is still weak still no one came to fix the problem all you care about is money nothing els u call me tel me the pole in my property is not your problem but who runs from that pole to my house ?? Mweb dose if u dont fix my wifi you will have a problem im done talking to you *****s
Mweb's replyOfficial
17 Mar 2026, 11:33Hi Gert, we understand how frustrating it must be to continue experiencing weak signal and connectivity issues, especially after multiple attempts to resolve it. To help improve your connection while our technical team looks into the matter, you can try a few basic steps:
Mweb Team
- Ensure your modem/router is placed in an open, central location in your home, away from walls or large metal objects.
- Restart your modem/router by switching it off for 30 seconds and turning it back on.
- Check that all cables are securely connected and undamaged.
- If possible, connect devices closer to the modem/router to test signal strength.
Mweb Team
Mweb's reply17 Mar 2026, 11:33
Official
Hi Gert, we understand how frustrating it must be to continue experiencing weak signal and connectivity issues, especially after multiple attempts to resolve it. To help improve your connection while our technical team looks into the matter, you can try a few basic steps:
Mweb Team
- Ensure your modem/router is placed in an open, central location in your home, away from walls or large metal objects.
- Restart your modem/router by switching it off for 30 seconds and turning it back on.
- Check that all cables are securely connected and undamaged.
- If possible, connect devices closer to the modem/router to test signal strength.
Mweb Team
GL
Gert L's updateReviewer Update
17 Mar 2026, 12:17same old same old restart the router it dose not work i have done it 100 times and the router cant move around the line is like 1m long please fix this **** or take you **** out and i want ro know who is going to sort this pole out in my property befor i remove it i gave you chance last weeknto sort thing out you dit not so im taken my own steps now
GL
Gert L's update17 Mar 2026, 12:17
Reviewer Update
same old same old restart the router it dose not work i have done it 100 times and the router cant move around the line is like 1m long please fix this **** or take you **** out and i want ro know who is going to sort this pole out in my property befor i remove it i gave you chance last weeknto sort thing out you dit not so im taken my own steps now
Mweb's replyOfficial
17 Mar 2026, 12:37Hi Gert, we understand how frustrating it must be to continue experiencing these ongoing issues, especially after multiple attempts to resolve them.The issue has been logged with our technical team under reference MWB***8, and they are reviewing your connection and infrastructure concerns to determine the best way forward.We’ll keep you updated on the progress and work towards getting this resolved as quickly as possible.Kind regards,
Mweb Team
Mweb Team
Mweb's reply17 Mar 2026, 12:37
Official
Hi Gert, we understand how frustrating it must be to continue experiencing these ongoing issues, especially after multiple attempts to resolve them.The issue has been logged with our technical team under reference MWB***8, and they are reviewing your connection and infrastructure concerns to determine the best way forward.We’ll keep you updated on the progress and work towards getting this resolved as quickly as possible.Kind regards,
Mweb Team
Mweb Team