Mweb

As a current Mweb client (was with open serve based in the previous location), I requested a "moving home" service on Mweb. The new location only seems to run on (Vumatel), so now I'm forced onto this service. My move was noted by Mweb on the 6th of April, cancelled at Mweb on the 30th April. Spoke to the contact center at Mweb who advised "the request was submitted" to Vumatel and they would come through to install, if the device is left at the new premises, a new installation is not required and the line would be activated remotely by the 1st. It is now the 3rd, I have spent hundreds of rands in airtime on hold with vumatel and Mweb, Mweb keeps passing the buck and vumatel never answered (over 45 minutes on hold in some calls different times of the day). As it stands at the moment, no call backs, no installations, no updates, nothing! Find a better ISP and fiber carrier ad both Mweb and Vumatel have no regard for clients or the service they provide. Customer service in South Africa is ********** in general but these two take the bakery.