mweb

My services was suspended due to nonpayments. My debit day was for the 26th or 27th of every month.

I was on maternity leave from February 2024, the month of April my services was disconnected due to due payment. on the 2nd of May 2024, i called in to Mweb, i got to speck to a lady by the name of Ruth. I had asked her to please send me the link so the i can pay for my services to be connected, also for her to change my debit date to the 1st of every month, because my husband will be paying now that i am home with my baby. i withed that hold day for the link ans did not receive anything.

On the 3rd of May 2024, i called back and got to speck to a lovely lady who, help me with the link for my account to make the payment. later that day i received a SMS stating that my services is now active and i can connect. when i tried to connect it advised me that i do not have internet access (requires login / authorization).

I then called in once or twice a week , and got the run around. I was told that vumatel need to put my services on, on their side. I asked to speck to a manager time and time again. I was told that a manager will call me back, never to call me back. for the hold month of May, i did not have service and yet i payed for the hold month. On the 24th Of May 2024, a guy called me to advise that he is looking in to my problem, the next day 25th of May, my services was connected back on 25th, 26th and half day 27th and then my services was cut off again.

i have been calling and calling and not getting anywhere. i advised the agents that i want the payment i made on the 3rd of May to be added for the month of June. my services is still not connected.

this is really bad service. you cut my services for nonpayment on time, but when i pay you take my money but do not put my services on, on time.