Mweb

BIGGEST CIRCUS I EVER ENCOUNTER WITH A PLACE!!! AND STILL!!!...

Since the 29th of January we battle with them!!!!

On the 29 th MWEB phoned me and I agreed to a Vumatel line which was on special for R399 per month inclucing a free installation. Firstly … here already was a complete line… they infact just have to bring ther ROUTER) I said to the sales person I just bought a LTE package that morning and that I first want the activation from the end of the month. He then said what about the 25th… which I agreed to…

He did mentioned that this will be for 6 months then price return to original subscription of R446…

They said that somebody will contact me regarding the installation which should be apparently within 5-7 days... to arrange for the installation …till now no call received!!... not even a call to arrange ... nothing!!!

Then on the 10th and/or 12th Feb I phoned and enquire about my application and the installation which they still didn’t arrange anything with me…

A "Kate" … said that she DO SEE THE “ORDER”… and ensure me that they will contact me for the installation... ?????

On think 12th they eventually phoned and arrange for the installation for the 14th at 7:30...

On the 14th at about 8:00 the installer phoned me saying he is going to be about 20 minutes late…

Then they first pitch about a hour an half later than arranged time…

THEN shorty after their arrival the courier guy pitch up with a delivery!.. I asked the installer what it is and he said that it is the ROUTER… BUT I noticed that there is two packages… and found that they delivered TWO ROUTERS !!!!

When my daughter check the Mweb app it suddenly shown 2 NOTES/ ORDERS ON THE APP ... but I thought ok it must be a technical mistake or thing and it is impossible that Kate who promised that she DO understand that I just ENQUIRE ABOUT THE INSTALLATION, AND NOT ORDERED A DAMN EXTRA LINE!!! ????????

The installer said I must contact them about the extra router … when he left, he said that the line will be ready in about a hours time… I told the installer that I SAID THAT I WANT THE ACTIVATION TO BE ON THE 25TH ????? … He just said well it is going to be activated in a hours time????

And when phoning in and obvious first getting through after about 45min... another hour on phone... VUZI promises he understands and made a note about the FAULTY EXTRA ORDER and canceled even apparently with the technical side which they order wrongly!!!

I told him that they delivered a extra router and that he must make a note of that and arranged that they come and get the EXTRA ROUTER !!! I had to hold on and he apparently said that he made sure for that…

I REQUEST FROM DAY 1 THAT I WANT THE ACTIVATION TO BE FIRST ON 25TH... as I just bought a Vodacom LTE package the same day which will be finish around about the 25th !... When the guy of installation left my house he said our line will be ready in an HOURs time... ???

I thought again... ok they do know on their system when I ordered on the 29th Jan, that I first want the activation on the 25th!... and that the installation guy maybe just do not know the arrangement... ???

About an hour later they activated the line ????

Again on the phone for hour plus... and AGAIN reported the extra line/router and that it was wrongly activated!!!

Again through the whole storey again explaining all the mistakes etc... nother 1000 promises it is sorted and reported to their technical team!! Again promise that the double line is deffinately canceled and will not be billed doubled on the 25th...

THEN ON THE 19TH AT 8:15 RECEIVING A MAIL THAT MY SUBSCRIPTION FEE OF R675 HAS NOT BEEN PAID !!!!!

( WHICH I ARRANGED FOR THE 25TH !!!... AND MUST BE FOR THE AMOUNT OF R399... THE SPECIAL I TOOK WITH VUMATEL WHICH INCLUDES THE INSTALLATION!)

Again on the phone for about an hour and half between the sales, then billing, then apparently to sales support ... who cut me off... back ... start all over... from the beginning ... back to sales support explaining everything again... Description: 😡Description: 😡... and they promise they made the note for payment for the 25!

How many hours on the phone and promises and promises and nog promises it is still not sorted out...!!!!

ON TOTAL 15 CALLS... HOW MANY HOURS... AND LINE CUT OF YESTERDAY 21ST!!!!

One big nightmare!!!

I told my daughter that i will ensure that i will have not money in my account intill the 25th!!! Because if they are so incapable… what is going to happens with the debit order!!!

I DON’T FEEL OTHER THAN THAT I JUST DON’T WANT TO CARRY ON WITH THIS BLERRIE CONTRACT… BUT JUST IMAGINE WHAT STOREY THIS IS GOING TO BE!!! THEY SAID YOU CAN CANCEL IN A MONTHS TIME BUT THE YOU ARE RESPONSIBLE FIRST THE INSTALLATION FEE...... BUT … IRONIC… NOTHING WORKS!!! NOTHING IS RIGHT!!! HOW CAN THEY KEEP ME RESPONSIBLE FOR ANY MONEY… IT IS ONE BIG BIG CIRCUS!!!!

Just for the record… I also sent anemail on the 19 th explaining everything and request to phone me and sort this out… it is now 4-5 days later !!!

ON 23RD MY DAUGHTER CHECK ON THE MWEB APP JUST TO SEE THAT THEY BILLED ME R3 159,50!!!!!!

LET ME TELL YOU MWEB, VUMATEL, INCAPABLE SALES PEOPLE, INSTALLERS WHO EVER … YOU CAN GO STAND ON A STREET CORNER FOR THIS MONEY… I WILL NOT PAY A SINGLE SENT MORE THAN MY RESPONSIBLE R399 AND NOT BEFORE MY ACCOUNT IS SORTED OUT !!!!