Mweb

If it was possible I'd give a zero star rating because wow!! We recently moved and I called Mweb to find out if it will be possible to transfer to the new residence. The first consultant I spoke to said it's not possible to use my old router at the new residence but he'll transfer me to people who know and understand that. He did transfer me and that consultant said it is very much possible. We did the entire process. Asked my new address, the serial number of the router and everything. He said they will first have to deduct R250, and then after 72 hours when all is done, they will deduct the actual premium. Of which he told me about a new premium for about 6 months, which is lower, and then back to my original premium. Mind you I started this entire process mid October. Around the 14th. Till this day we still don't have internet. I've lost count of the number of times I've called them with my own airtime. It's like the consultants don't even know the products they work with. Of all the times I've called and explained my story, all of them have had different answers. Then the next thing on the 1st of November 2024 they deduct an amount of R756,90 for what exactly?!