Mweb

I signed up for Mweb fibre 2 years ago for a 10MBPS account and payment wouldve been R550, then all of a sudden i was informed costs went up, i will be paying R600. I never go on my account and then this month i got a sms that debit amount went up more. Now its R679 pm and oh, i all of a sudden have a 50mbps line, yet, i dont even get 15MBPS on a speed test. I have requested them to show me proof where i approved any of this.

2 Days later and still no response.

They now also dont have a 10MBPS package i can downgrade 2. I also asked for them to investigate and i want my account changed to the 10 or 20MBPS package and my account has to be credited with the money owed to me.

How does the POPI act cover me in this matter and what can i do or should i just cancel my Mweb Fibre???

Karin from PRETORIA