Mweb

I signed up for Norton and Bitdefender Antivirus Software from Mweb. The products came with a 30-day trial period. My trial period expired, and I continued paying for the subscriptions. I then decided to cancel the subscriptions. I was told an early cancellation fee is payable for the Bitdefender product. I then received an SMS that said the product would be canceled once I paid the early cancellation fee. A Debit Order with the early cancellation fee and my normal subscription was deducted from my Account on 2025-01-31. I never permitted the early cancellation fee to be deducted from my Account and I had the Debit Order reversed. I paid an amount to Mweb but the account was suspended. I called on Friday 2025-02-07 and was told if I pay R125 I will be reactivated. This morning after holding on for 15 minutes the operator was busy checking my Account when I was cut off. I phoned again and after a call duration, I was told that my Account could not be reactivated before I paid the early cancellation fee after I was told on Friday to pay R125. I requested Friday if the cancellation cannot be reversed and was told that they would investigate it. This morning, I was told that it could not be done, and I had to pay the early cancellation fee before my account could be reactivated. I asked if I could not pay the the early cancellation at the end of the month but was told it could not be done. I have been at Mweb for more than 20 years and have never encountered any problems until now. I found it unacceptable that I was never told that the early cancellation fee would be deducted from my normal subscription.