DW
Dawn W

1 reviews | Active since Dec 2021

04 Mar 2023, 11:09

MWEB

I am appalled at the shocking call centre service from MWEB . I have wasted more than 45mins holding on to be attended to by the technical department. The first call was dropped at 16+mins and the second call at 29+mins. I am trying to report a recurring problem of attachments being selectively and arbitrarily deleted as spam or for unspecified and unknown reason. I need these attachments and there is no way of accessing them. My business gets dozens of emails with attachments and my anti virus warns me of any which are possibly suspicious. There is no option to email MWEB with a complaint and today impossible and time wasting trying to connect to the call centre. I am done with this company. MWEB voetsek!!

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Replies (1)
DW
Dawn W's update27 Mar 2024, 15:47
Reviewer Update
That MWEB review was never responded to. I terminated my subscription, but rejoined in March 2024. I am sorry to say the service hasn't improved. It took weeks for the email hosting service to be activated, and in the process, my website was deleted, and they denied responsibility. Shocking service.