Mweb

I've been a loyal paying customer for over a year. And then the troubles started. First my internet was throttled, which I understand and agree was likely my fault. So to rectify this problem I was advised to upgrade to a premium package. Which I did. But still this did not solve our slow internet problem. Firstly the technical team expects everyone to be an it wiz, seeing as they expect you to test and notify them of the results. And once that didn't work the next person who contacts me is more interested in selling me different products instead of resolving the problems I'm currently having. Now 3 days later the problem still isn't resolved and mweb employees just point fingers at Telkom. Yet my agreement was made with mweb, and if they can't provide the service agreed to it is their responsibility to ensure that they can. Now I still have no internet, yet I'm on a completely different package which works even less than the previous one and mweb still expect u to pay for the next month and not to receive the service you're paying for. Absolutely pathetic service