ZA
ZUREENA A
1 reviews | Active since Nov 2011
15 Dec 2015, 09:33
MWEB
My problem has been going on now for 2 weeks - At the time i signed up with MWEB with the consultant being so fast she missed in telling me that MWEB must take over the ADSL line as well - So im probably have to now pay for my line rental and data at MWEB! - I want my connectivity restored as before i have had no problems with MWEB for the past few months why NOW! i do not understand this. Please restore as before I am not paying anything more than what i SIGNED UP FOR. And If YOU are going to advise me of any more cost to pay then I WANT MY MWEB SERVICE CANCELLED - cause im paying and not getting any service from you!<br> Username ***5
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Mweb's replyOfficial
15 Dec 2015, 13:32Hello zurick,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain in contact until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain in contact until this matter is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply15 Dec 2015, 13:32
Official
Hello zurick,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain in contact until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
We will remain in contact until this matter is resolved.
Kind regards
MWEB Client Services
Best regards,