MK
Michelle K
1 reviews | Active since Nov 2022
02 Apr 2026, 17:20
Mweb
When I moved the 6th of march I requested my service to be moved,I have been calling,sending messages and emailing with them,everything is up and ready I have all thr hardware installed they keep telling me its been escalated but I am still without internet,today I was on hold for 2 hours and when they finally took my call they got my name and dropped the call,I am so dissapointed with their service I am paying for a service I dont have.
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Mweb's replyOfficial
07 Apr 2026, 08:09Hello Michelle,
We completely understand how frustrating and exhausting this experience must have been, especially after multiple follow-ups, long wait times, and being without internet despite having everything set up on your side. The inconvenience of paying for a service while not being connected, along with the dropped call after waiting so long, is truly disappointing and not the level of service we aim to provide.
We’ve checked your account and can confirm that your service has now been activated. After engagement with a technical agent, we can see that you are successfully connected.
If you do experience any further issues or need additional assistance, please send us a direct message on Hello Peter with your account details and a brief description of the query, and we will gladly assist you further.
Kind regards,
Mweb Team
We completely understand how frustrating and exhausting this experience must have been, especially after multiple follow-ups, long wait times, and being without internet despite having everything set up on your side. The inconvenience of paying for a service while not being connected, along with the dropped call after waiting so long, is truly disappointing and not the level of service we aim to provide.
We’ve checked your account and can confirm that your service has now been activated. After engagement with a technical agent, we can see that you are successfully connected.
If you do experience any further issues or need additional assistance, please send us a direct message on Hello Peter with your account details and a brief description of the query, and we will gladly assist you further.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 08:09
Official
Hello Michelle,
We completely understand how frustrating and exhausting this experience must have been, especially after multiple follow-ups, long wait times, and being without internet despite having everything set up on your side. The inconvenience of paying for a service while not being connected, along with the dropped call after waiting so long, is truly disappointing and not the level of service we aim to provide.
We’ve checked your account and can confirm that your service has now been activated. After engagement with a technical agent, we can see that you are successfully connected.
If you do experience any further issues or need additional assistance, please send us a direct message on Hello Peter with your account details and a brief description of the query, and we will gladly assist you further.
Kind regards,
Mweb Team
We completely understand how frustrating and exhausting this experience must have been, especially after multiple follow-ups, long wait times, and being without internet despite having everything set up on your side. The inconvenience of paying for a service while not being connected, along with the dropped call after waiting so long, is truly disappointing and not the level of service we aim to provide.
We’ve checked your account and can confirm that your service has now been activated. After engagement with a technical agent, we can see that you are successfully connected.
If you do experience any further issues or need additional assistance, please send us a direct message on Hello Peter with your account details and a brief description of the query, and we will gladly assist you further.
Kind regards,
Mweb Team