Mweb

I phoned MWEB for my service provider fir WI fi. On the 23rd of January I phoned them and they said They can help me connect via my computer. On the 23 of February I gave them a B nr from Telkom for the release of the Fibre line so that MWEB can use. It. I spent an entire day in the cellphone and computer on my expense but to no avail. Up to this day and time I have not been connected. I get accounts that accumulate and I feel what di I have to pay for? Please help I am a pensioner and do not have money to dish out. They say they are. Situated in Cape Town and do not have anybody to send out to Pretoria for support! What do I do now?