CP
CHARLENE P
1 reviews | Active since Jun 2026
02 Jun 2026, 13:02
MWEB
i have been on the line with Mweb from Friday 29 may 2026 until now with now answer currently on the line again 3 hours and counting , how do you provide a service but when your customers need help you are just not there ??? i am very very fed up with this i haven't had fiber since Friday i am working from home and losing money you are a pathetic service provider
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Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Jun 2026, 13:28Hi Charlene, We can understand your frustration. Being without fibre since Friday while working from home is a significant disruption, and after spending hours trying to reach support without success, it's understandable that you're feeling fed up. We can confirm that your service is currently pending activation and that the activation process is still in progress. Once the activation has been completed and your service is ready for use, an SMS confirmation will be sent to you automatically. We understand the impact this delay is having on your ability to work and appreciate your patience while the activation is being finalised. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 13:28
Official
Hi Charlene, We can understand your frustration. Being without fibre since Friday while working from home is a significant disruption, and after spending hours trying to reach support without success, it's understandable that you're feeling fed up. We can confirm that your service is currently pending activation and that the activation process is still in progress. Once the activation has been completed and your service is ready for use, an SMS confirmation will be sent to you automatically. We understand the impact this delay is having on your ability to work and appreciate your patience while the activation is being finalised. Kind regards,
The Mweb Team
The Mweb Team
CP
CHARLENE P's updateReviewer Update
02 Jun 2026, 13:33smses has been sent yesterday that my activation is complete and still no internet
you are pathetic i will be canceling my service and i will not pay a cancelation fee i will go to the ombudsman with my frustration
never in my life have i seen such a *********** service provider
PATHETIC !!!!!!!!
you are pathetic i will be canceling my service and i will not pay a cancelation fee i will go to the ombudsman with my frustration
never in my life have i seen such a *********** service provider
PATHETIC !!!!!!!!
CP
CHARLENE P's update02 Jun 2026, 13:33
Reviewer Update
smses has been sent yesterday that my activation is complete and still no internet
you are pathetic i will be canceling my service and i will not pay a cancelation fee i will go to the ombudsman with my frustration
never in my life have i seen such a *********** service provider
PATHETIC !!!!!!!!
you are pathetic i will be canceling my service and i will not pay a cancelation fee i will go to the ombudsman with my frustration
never in my life have i seen such a *********** service provider
PATHETIC !!!!!!!!
Mweb's replyOfficial
03 Jun 2026, 11:59Hi Charelene,
We understand how frustrating it is to be without a working connection after receiving confirmation that your activation is complete, especially when you expected everything to be up and running immediately. When expectations are set like that, delays can be very disruptive and understandably concerning.
After reviewing your account, we can confirm that the service is not yet active. We can also see that you have already been in contact with the team handling your order, who are currently awaiting images of the ONT to proceed with the final activation steps. Once these are received, the team will be able to move things forward and get your service fully connected.
We remain focused on getting your service activated as soon as possible once the required details are received, so you can begin using your connection without further delay.
Kind regards,
Mweb Team
We understand how frustrating it is to be without a working connection after receiving confirmation that your activation is complete, especially when you expected everything to be up and running immediately. When expectations are set like that, delays can be very disruptive and understandably concerning.
After reviewing your account, we can confirm that the service is not yet active. We can also see that you have already been in contact with the team handling your order, who are currently awaiting images of the ONT to proceed with the final activation steps. Once these are received, the team will be able to move things forward and get your service fully connected.
We remain focused on getting your service activated as soon as possible once the required details are received, so you can begin using your connection without further delay.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 11:59
Official
Hi Charelene,
We understand how frustrating it is to be without a working connection after receiving confirmation that your activation is complete, especially when you expected everything to be up and running immediately. When expectations are set like that, delays can be very disruptive and understandably concerning.
After reviewing your account, we can confirm that the service is not yet active. We can also see that you have already been in contact with the team handling your order, who are currently awaiting images of the ONT to proceed with the final activation steps. Once these are received, the team will be able to move things forward and get your service fully connected.
We remain focused on getting your service activated as soon as possible once the required details are received, so you can begin using your connection without further delay.
Kind regards,
Mweb Team
We understand how frustrating it is to be without a working connection after receiving confirmation that your activation is complete, especially when you expected everything to be up and running immediately. When expectations are set like that, delays can be very disruptive and understandably concerning.
After reviewing your account, we can confirm that the service is not yet active. We can also see that you have already been in contact with the team handling your order, who are currently awaiting images of the ONT to proceed with the final activation steps. Once these are received, the team will be able to move things forward and get your service fully connected.
We remain focused on getting your service activated as soon as possible once the required details are received, so you can begin using your connection without further delay.
Kind regards,
Mweb Team