RR
Roxanne R
1 reviews | Active since Sept 2012
12 May 2026, 22:02
Mweb
Mweb has the worst live chat and customer service. I cannot connect most of my devices, every evening at the same time my TV and laptops cannot connect and sometimes my phone. Trying to get assistance from the live chat is like watching paint dry and with no reply. I am very disappointed with Mweb’s ‘service’.
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Replies (1)
Mweb's replyOfficial
13 May 2026, 09:27Hi Roxanne,
Thank you for taking the time to share this feedback with us. Experiencing repeated connection issues in the evenings, being unable to connect multiple devices, and then struggling to get any response from live chat is understandably frustrating, especially when you’re relying on the service day to day. This is not the experience we want for our clients.
To allow us to assist you more effectively, please send us a direct message on Hello Peter with a full description of what happens on each device when the issue occurs and any error messages you see. This will help us assess the behaviour more accurately and guide the next steps.
Kind regards,Mweb Team
Thank you for taking the time to share this feedback with us. Experiencing repeated connection issues in the evenings, being unable to connect multiple devices, and then struggling to get any response from live chat is understandably frustrating, especially when you’re relying on the service day to day. This is not the experience we want for our clients.
To allow us to assist you more effectively, please send us a direct message on Hello Peter with a full description of what happens on each device when the issue occurs and any error messages you see. This will help us assess the behaviour more accurately and guide the next steps.
Kind regards,Mweb Team
Best regards,
Mweb's reply13 May 2026, 09:27
Official
Hi Roxanne,
Thank you for taking the time to share this feedback with us. Experiencing repeated connection issues in the evenings, being unable to connect multiple devices, and then struggling to get any response from live chat is understandably frustrating, especially when you’re relying on the service day to day. This is not the experience we want for our clients.
To allow us to assist you more effectively, please send us a direct message on Hello Peter with a full description of what happens on each device when the issue occurs and any error messages you see. This will help us assess the behaviour more accurately and guide the next steps.
Kind regards,Mweb Team
Thank you for taking the time to share this feedback with us. Experiencing repeated connection issues in the evenings, being unable to connect multiple devices, and then struggling to get any response from live chat is understandably frustrating, especially when you’re relying on the service day to day. This is not the experience we want for our clients.
To allow us to assist you more effectively, please send us a direct message on Hello Peter with a full description of what happens on each device when the issue occurs and any error messages you see. This will help us assess the behaviour more accurately and guide the next steps.
Kind regards,Mweb Team
Best regards,