Mweb 20 year Mistake

Twelve hours ago:....... My email has been blocked from sending emails. After jumping through more hoops than a hoola hoop contortionist to confirm my ID which included a separate SMS pin identification I was transferred to a consultant (I get it security is important) The imbecile I spoke with named Jan again made me hoola hoop with the same questions. Why? However, here is the kick in the teeth I had to read the error message to this imbecile using the phonetic alphabet whilst listening to a background of dogs barking and the scrambling of opening a computer.... no access to pen and paper to take down my cellphone number when I requested repeatedly for a manager to call me as I was being made a fool of. A manager named Anne or Ann called me... we spoke .... and I decided to cancel a pathetic Mweb email service that cannot even block spam. I am still waiting for your retention's department to call me between 11am and 4:30pm to cancel this service that I have had after 20 plus years. In addition I still cannot send emails. Mweb with all due respect your are ****ed.