MWEB 10Mbs ADSL LINE

Very brief details - I had the same issue the past month with my internet - which is intermittent or no service, upload speed 0 and download speed average between 1.5 & 3.75 Mbs on an 10Mbs ADSL line. The issue is fixed just to reoccur a few days later. I spend an average of 25 minutes with MWEB each time I have to log a call. The last incident was the worse. I got cut off after about 15 minutes. I expected the agent to call me back but I had to call again. I logged 3 calls the past few weeks and logged the last call because the same issue reoccurred. The next day I called again to verify the reference number provided as it was different from the normal numbers I received. I was informed the call logged on 25/11 was still open and they just added a note to it and the status was that they are awaiting a technician to attend. I told the agent the technician did attend, and if he could inform them the issue is back. He indicated he cannot contact Telkom. I asked what number I can call to contact them. He said I also cannot. It was also so noisy I could not even hear properly. When I asked him about it he says they are celebrating some sort of achievement. I asked to speak to a manager, I was put on hold, waited and the phone just went dead after a few minutes - after being on the phone for about 27 minutes. And again, nobody returned my call. I then went online with Telkom chat and was informed the status is "testing with remote team". The previous call logged I asked when they going to credit me for downtime the answer was no. I was put on hold as I asked to speak to a manager or Team Leader. Only then was it resolved. Basically they had an issue crediting a client who experienced downtime outside their control. Initially when this issue surfaced a technician came out and informed I had to change the filter. Which was done. Then the issue started again and the technician changed the splitter box. But the issue keeps reoccurring. I spend so much time with MWEB on the phone doing various tests. I even tested with a 2nd router. Open Source also tested with their router. Currently I am not sure what the correct status is of the call, when will someone attend, why is MWEB so *********** and unhelpful and seems not to relate to the clients issues and frustrations. Speaking to different agents means getting different explanations. Calls logged recently is MWB ********** , MWB ********** & 68AWK251018 (linked to call which I received an sms that it is resolved & closed). My experience made me understand why MWEB is always and consistently at the bottom compared to their competitors when annual client surveys is done. I am a MWEB client for many years already.