1 reviews | Active since Sept 2009

17 Apr 2018, 13:00

MWEB 1 calendar month cancellation policy is consumer exploitation

MWEBs cancellation policy of 1 calendar month is plain and simple theft from customers that are on month to month service. I installed fibre at home on 2 March 2018, and cancelled MWEB ADSL on the same day, but was told that since it is a 1 calendar month cancellation, I need to pay for April as well. I was quite happy to pay for March (R619), even though I cancelled on the 2nd and disconnected my router on the same day, never to use it again. I just needed to put this out there for others to know that if they plan to join MWEB, be prepared to be ********** if you cancel.

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Replies (1)
Mweb
Mweb's reply17 Apr 2018, 15:34
Official

Good day deepteshn

Your concerns have been escalated and heard, however we would like to reiterate that we have explained the Business policy to you.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

We now see this matter as closed from our side.

Kind regards

MWEB Client Services