EA
Esmarelda A
1 reviews | Active since Sept 2024
28 Aug 2026, 13:57
Mweb
Hi i app**** with mweb in early june mweb has never connected i have been calling and on live chat every single day mweb never ever message me or called me I had to go with a different isp they don't answer your calls they live chats are useless now they charging me R3700 for something that was never connected numerous times I was told on the live chat someone will get back to me and till this day nobody called now they want to sent me demand letters
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Mweb's replyOfficial
28 Aug 2026, 14:39Hi Esmarelda,
We understand your frustration regarding the account-related concerns you've raised, particularly when you believe the service was never connected and have since received correspondence regarding outstanding amounts. We can appreciate how important it is to get clarity on the status of the order and associated billing. We`ve seen that there is already an open escalation regarding your query. To help move things forward, we have requested that the team handling the matter urgently follow up and provide you with an update on the investigation and the concerns raised on the account.Should you have any additional information, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand your frustration regarding the account-related concerns you've raised, particularly when you believe the service was never connected and have since received correspondence regarding outstanding amounts. We can appreciate how important it is to get clarity on the status of the order and associated billing. We`ve seen that there is already an open escalation regarding your query. To help move things forward, we have requested that the team handling the matter urgently follow up and provide you with an update on the investigation and the concerns raised on the account.Should you have any additional information, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 14:39
Official
Hi Esmarelda,
We understand your frustration regarding the account-related concerns you've raised, particularly when you believe the service was never connected and have since received correspondence regarding outstanding amounts. We can appreciate how important it is to get clarity on the status of the order and associated billing. We`ve seen that there is already an open escalation regarding your query. To help move things forward, we have requested that the team handling the matter urgently follow up and provide you with an update on the investigation and the concerns raised on the account.Should you have any additional information, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand your frustration regarding the account-related concerns you've raised, particularly when you believe the service was never connected and have since received correspondence regarding outstanding amounts. We can appreciate how important it is to get clarity on the status of the order and associated billing. We`ve seen that there is already an open escalation regarding your query. To help move things forward, we have requested that the team handling the matter urgently follow up and provide you with an update on the investigation and the concerns raised on the account.Should you have any additional information, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team