Mweb

The service from Mweb has been absolutely shocking. Phones are never answered , messages never conveyed to the person one is trying to contact. The work ethic is appalling. I ordered fibre which after many calls, was installed. The cost of the product shot up by over R150 per month with Mweb using Vumatel. Due to this,I researched and telephonically placed a new order for Mweb fibre using Openserve @ greater speed for R499 pm. The consultant was very pleased to take my order and told me to contact her as soon as the Openserve line was installed so that she could end my contract with Vumatel. After3 months , early September, the new line was installed, I phoned the relevant consultant immediately with the reference number she had given me and was told by her that she would now cancel the contract with Vumatel. To my disbelief, my bank account was charged R 1653.73 by Mweb on 1 October. When checking my account online, we found we were now subscribing to 2 service providers -Vumatel and Openserve!!!!!!!!! 1. Who authorised this payment to Mweb? 2. Why did the consultant not cancel the Vumatel contract? 3. Call centres do not pass on messages- there is no accountability, work ethic or pride taken in their work 4. There is no email address to contact Mweb or complaints section. 5. Despite sending 2 messages on their "Query" site on Friday, the messages have yet to be read or responded to. 6. Telephones take 20 to 30 minutes to be answered at the customers expense, which from past calls, amounts to well over R 30 per call Service at Mweb has become totally dysfunctional