MWB*** - Issue still not resolved

I called to report our internet was down on 19/01/2018. To date the issue has still not been resolved. Our landline has been down since then too. It is unacceptable that I have had no feedback from yourselves and the issue is still unresolved. It is even more unacceptable that every call to your call centre costs between R30 to R50 and that if and when this issue is resolved, I have to call in again to request a credit for the time we've been without the internet. This is the second time in three months that our internet has been down for days and days on end. Is this disgusting service considered acceptable service delivery by your company, because to me it is utterly appalling.