MWAEB AND VUMATEL PLEASE DO BETTER!!!

For the past 2 weeks we have been using our airtime being kept on a call for more then an hour at a time just to get our Fibre back online after my partner paid the Fibre yesterday and it went on finally guess what today it's off again!!!!! How frustrating because now we need to call in once more nobody gives you any real answer they keep you on the line for no less then an hour in the hopes that you will drop the call or your airtime runs out, how can you provide such a poor service how? Is it because most of your staff work remotely or do you just not care about good customer service? I wrote an email to Vumatel aswell because they can have a service provider associated to them with this utter unprofessional and poor service delivery,becaise you sign up through Vumatel. Today after the Fibre went off once again after we paid 24hours ago the lady said in 1 hour it would be back on because on their system and Vumatel system they can see that the payment was made, 6 hours later Fibre still off and no communication what so ever, and after blowing through 250 min and airtime I guess we just paid for no service. I will report them to the ombudsman and I will go to the ends off the earth but in this economy that we are in at the moment nobody can afford to pay for services not received me as a consumer have rights. I'm really so upset because without Fibre or wifi most of your connection and devices are off so thank you very much MWEB AND VUMATEL for the inconvenience!!!!! THANK YOU FOR POOR SERVICE AND NOT FOLLOWING UP YOU GUYS ARE ALL ABOUT MAKING MONEY BIT NOT PROVIDE A GOOD SERVICE!