MTN and MWEB - Terrible service

I have been a happy customer of Mweb for over 20 years. I have always felt confident about their background and service. Recently I signed up for an MWEB LTE service (through MTN). The service was terrible. I was delivered two routers and, when I phoned to query, was told “we can’t see it on our system, just keep it”. The technical support was impossible. It is impossible to speak to a human and, when I finally negotiated the maze of options on the automated system, I was often cut off or transferred to the beginning again by an uncaring and unhelpful operator (“not my job” mentality). When I finally got the router up and running I find the MTN service very unreliable - even when there is no loadshedding I can have full signal but no service). I have tried repeatedly to log my fault on the Mweb app but it always gives an error signal when I try to submit. It is impossible to make human contact with these two companies, they should be avoided at all cost.