Item: Mweb
Rating: 1
Author: Gerard

Mweb's replyOfficial

21 May 2026, 12:14

Good afternoon, Gerard. We recognise how frustrating it is to experience delays with fault resolution, especially when you are expecting timely call-backs and technician support.Reliable connectivity and responsive service are essential, and this is not the experience we aim to deliver. We would like to step in and ensure your fault is properly tracked and prioritised.Please share your fault reference number along with the profile email address via private message so we can securely access your account and provide you with accurate updates and clear next steps.Our team is committed to resolving this efficiently and restoring your service experience to the standard you expect from Mweb.

Kind regards,
The Mweb Team

Mweb's reply21 May 2026, 12:14

Official

Good afternoon, Gerard. We recognise how frustrating it is to experience delays with fault resolution, especially when you are expecting timely call-backs and technician support.Reliable connectivity and responsive service are essential, and this is not the experience we aim to deliver. We would like to step in and ensure your fault is properly tracked and prioritised.Please share your fault reference number along with the profile email address via private message so we can securely access your account and provide you with accurate updates and clear next steps.Our team is committed to resolving this efficiently and restoring your service experience to the standard you expect from Mweb.

Kind regards,
The Mweb Team

G

Gerard's updateReviewer Update

21 May 2026, 19:16

This service is very poor for the price i am paying the buffering and poor picture please I need help mweb I have been crying out but no response this is very wrong

G

Gerard's update21 May 2026, 19:16

Reviewer Update

This service is very poor for the price i am paying the buffering and poor picture please I need help mweb I have been crying out but no response this is very wrong

Mweb's replyOfficial

22 May 2026, 09:08

Hi Gerard, We understand your frustration, especially when you’re paying for a service and experiencing constant buffering and poor picture quality without getting the assistance you need. We know how upsetting and disruptive that can be. Please send us your account details via private message so we can look into the connection quality, check for any faults or line issues, and assist you further with resolving the problem. We’d like the opportunity to investigate this properly for you. Kind regards,
The Mweb Team

Mweb's reply22 May 2026, 09:08

Official

Hi Gerard, We understand your frustration, especially when you’re paying for a service and experiencing constant buffering and poor picture quality without getting the assistance you need. We know how upsetting and disruptive that can be. Please send us your account details via private message so we can look into the connection quality, check for any faults or line issues, and assist you further with resolving the problem. We’d like the opportunity to investigate this properly for you. Kind regards,
The Mweb Team

Mr Gerard