Moving ordered

I placed a fibre moving order with M-WEB three weeks ago. I was advised telephonically that the new address has existing fibre infrastructure and that the transfer would take approximately 3 days to 1 week.

It has now been three weeks with: • No service activation • No communication or feedback • No resolution

Last week I was requested to resend my documents, which I immediately did. I then received an automated SMS stating that my email was not received. When I called to follow up today, the call was dropped and the agent did not return my call.

I work from home and have been without Wi-Fi for three weeks, which has directly impacted my ability to perform my job and earn income.