moving of line

I tried to contact mweb 5 days prior to my relocating to a new town.call centre keeps on transferring me to main menu.now im at the the point where im moving and nothing has been done to start the process of moving my line.im dissapointed in the service im getting and at this point im cancelling with mweb as they dont care about customers.ill be in a new town by tomorrow and still have to pay for a service that i cant use.