Moving nightmare with Mweb and Vumatel - please review your systems

Moving from 1 flat to another in the same complex with Mweb has been a nightmare - Mweb insists that the internet has been working from 18 Feb while it is not possible - today is 28 Feb - Mweb is unable to get Vumatel to look at the problem and not possible for me to contact Vumatel either - they have no call centre and say on their website that Mweb must be contacted - Hours spent on the phone to Mweb heeded no results and I'm still not connected to the internet - today I was told that my request "has been escalated and I will be contacted by vumatel within 24-72 hours" - when asking to have my account credited with the 10 days of internet services that I did not receive, a ticket was logged with the complaints department MWB***6 - Other reference numbers are MWB***7, MWB***3, MWB***, MWB***4 and ISP677383 but no one has contacted me to restore my internet - Please Mweb and Vuma, can someone assist me? I need the internet please