Moving houses? Cancel Mweb before you think of continuing service with them!

I engage with Mweb 1 month ago because I knew moving houses and fibre will take up to 14 business days!

It’s been over a month, I ended up sorting out the configuration for them then got them to activate the account it’s been 3 business days and I’m still waiting for connection! Covid = work from home for many people, but with Mweb you need to go to join the UIF line because there is no hope and we will probably lose our jobs because they cannot do their jobs!

Roshaan from Moving and client services? You are the definition of poor work performance!!! No turn around time, no o it of office to even assist with calming clients down? So we don’t even known what’s going on? But so quick to say hey guess what cancellation fee is R1600? After you guys refused or neglected to assist me? I had to do your job for you?

Logged my own queries on their online system? But then they never picked it up?

How did we trust you? Now you want me to pay R599 you debited already, plus R1600 cancellation fee, then June and July pro rata whenever I get connected?

We are going through an economic crisis! Where do I fork out over R3000 because of your poor work performance? Because of your incompetence?

I even asked for a copy of your claw back/ cancellation policy but never received that?

How do you go to bed *****ing money from people?

We can’t even work to earn the money you want for termination because we have no internet connection?

I’m still put on hold as at 10;45 today waiting to be told that I must still wait for activation!!!!!