Moving home / Activation of internet line..BAD SERVICE

I moved from 1 unit to another in the same building. I did request the transfer on their website. On the 21st Feb the technician came out to do the installation. He did escalate the activation for my fibre however did see that we have full signal (great) on the 1st of March my internet went dead, contact Mweb through their website and they said the line is not active and that they will escalate the matterand it will take 24hrs... well eversince every day its another 24hrs. Yesterday after a total of more than 168hrs they asked another 24hrs. I asked a manager to call me but was told to request a managers call back will take 2 to 3 working days... what a joke. Needless to say till now no one contacted me today, my status still shows pending, I still got no wifi, no manager call nothing. I would suggest if you want to get mweb as a service provider, please reconsider as they are a bunch of uneducated people with no customer service or care