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Nolo
1 reviews | Active since Nov 2025
10 Mar 2026, 12:53
Moving fiber line to new line
I moved apartments and i tried following up with Mweb and Metrofibre to move my line to my new place and activate. They said they escalated my issue with metrofibre for the third time but there isnt any progress. This has been happening for 2 weeks now. I really need the internet because i work from home and i gave them everything they needed Including a payment for proCess fee. @Metrofibre @MWEB do something about this. You can be giving me run arounds with the line still being active under the previous tenants name which is bnot true, it was long disconnedcted.
Helpful (0)
Replies (23)0
Replies (23)
Mweb's replyOfficial
10 Mar 2026, 13:08Hello Nolo.Thank you for sharing your experience. We completely understand how critical a stable connection is, especially when working from home. We’ve located your profile using the reference number you provided and have raised the matter urgently with the Metrofibre activations team. They will review the activation escalation and email you with an update and the next steps as soon as possible. We appreciate your patience while the team works to ensure your service is moved and activated correctly, and we are committed to making this process as seamless as possible for you. R^
Mweb's reply10 Mar 2026, 13:08
Official
Hello Nolo.Thank you for sharing your experience. We completely understand how critical a stable connection is, especially when working from home. We’ve located your profile using the reference number you provided and have raised the matter urgently with the Metrofibre activations team. They will review the activation escalation and email you with an update and the next steps as soon as possible. We appreciate your patience while the team works to ensure your service is moved and activated correctly, and we are committed to making this process as seamless as possible for you. R^
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Nolo's updateReviewer Update
11 Mar 2026, 14:25I tried calling again now, I had to wait on the queue for 20 minutes and when i got to the consultant, their kine started breaking, and they kept telling me the same old story that the line is still connected to the previous tenant, whch is incorrect. MWEB get your facts together. I am being **** to and i have already paid for March 2026.
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Nolo's update11 Mar 2026, 14:25
Reviewer Update
I tried calling again now, I had to wait on the queue for 20 minutes and when i got to the consultant, their kine started breaking, and they kept telling me the same old story that the line is still connected to the previous tenant, whch is incorrect. MWEB get your facts together. I am being **** to and i have already paid for March 2026.
Mweb's replyOfficial
11 Mar 2026, 14:28Thank you for raising this with us. We understand how frustrating this experience has been, especially after waiting in the queue and already making payment for your March service.Your documents have been escalated to the Fibre Network Operator, who is currently liaising with the holding ISP to release the line linked to the previous tenant. This process needs to be completed on their side before the line can be reassigned and activated for your account.Our teams are actively monitoring the escalation and working with the network partners involved to move this forward as quickly as possible. We appreciate your patience while this process is being completed, and our team remains committed to getting your connection up and running as soon as the line is released. r^
Mweb's reply11 Mar 2026, 14:28
Official
Thank you for raising this with us. We understand how frustrating this experience has been, especially after waiting in the queue and already making payment for your March service.Your documents have been escalated to the Fibre Network Operator, who is currently liaising with the holding ISP to release the line linked to the previous tenant. This process needs to be completed on their side before the line can be reassigned and activated for your account.Our teams are actively monitoring the escalation and working with the network partners involved to move this forward as quickly as possible. We appreciate your patience while this process is being completed, and our team remains committed to getting your connection up and running as soon as the line is released. r^
Mweb's replyOfficial
11 Mar 2026, 14:29Hi Nolo, thank you for your message and for sharing your experience. We understand how frustrating it is to face repeated issues and unclear information regarding your line. Please be advised that our activations team is actively working on this matter to resolve the issue with your line and ensure your service is correctly connected. We appreciate your patience while the team addresses this and will provide updates as soon as possible. U^
Mweb's reply11 Mar 2026, 14:29
Official
Hi Nolo, thank you for your message and for sharing your experience. We understand how frustrating it is to face repeated issues and unclear information regarding your line. Please be advised that our activations team is actively working on this matter to resolve the issue with your line and ensure your service is correctly connected. We appreciate your patience while the team addresses this and will provide updates as soon as possible. U^
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Nolo's updateReviewer Update
11 Mar 2026, 14:35The line has been disconnected. How long do i have to say this. I am really Fed-up. Why was the first and second escalation are nit being attended to. Fix this
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Nolo's update11 Mar 2026, 14:35
Reviewer Update
The line has been disconnected. How long do i have to say this. I am really Fed-up. Why was the first and second escalation are nit being attended to. Fix this
Mweb's replyOfficial
11 Mar 2026, 14:40Hi Nolo, please be assured that our team is working on a resolution as a matter of urgency. We appreciate your patience while the team works to resolve this as quickly as possible.U^
Mweb's reply11 Mar 2026, 14:40
Official
Hi Nolo, please be assured that our team is working on a resolution as a matter of urgency. We appreciate your patience while the team works to resolve this as quickly as possible.U^
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Nolo's updateReviewer Update
11 Mar 2026, 14:56When will this be fixed. The matter has been escalated 3 times. I know its 48 hours but that has long passed. If it does et fixed today i would rather cancel. Please done answer using the bot. Say something meaningful. and Lastly i am not patient so stop thanking me for patience i dont have
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Nolo's update11 Mar 2026, 14:56
Reviewer Update
When will this be fixed. The matter has been escalated 3 times. I know its 48 hours but that has long passed. If it does et fixed today i would rather cancel. Please done answer using the bot. Say something meaningful. and Lastly i am not patient so stop thanking me for patience i dont have
Mweb's replyOfficial
11 Mar 2026, 15:03Hi Nolo, the team is currently waiting on confirmation of the line release from the infrastructure provider before the matter can be fully resolved. We will provide updates as soon as we receive confirmation so that the next steps can be completed. U^
Mweb's reply11 Mar 2026, 15:03
Official
Hi Nolo, the team is currently waiting on confirmation of the line release from the infrastructure provider before the matter can be fully resolved. We will provide updates as soon as we receive confirmation so that the next steps can be completed. U^
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Nolo's updateReviewer Update
11 Mar 2026, 15:08I asked for a spefic date. Your consultant said metrofibre has 48 to respond. It ended on monday and today is wednesday.
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Nolo's update11 Mar 2026, 15:08
Reviewer Update
I asked for a spefic date. Your consultant said metrofibre has 48 to respond. It ended on monday and today is wednesday.
Mweb's replyOfficial
11 Mar 2026, 15:11Hi Nolo, we appreciate you reaching out and understand your need for a clear timeline. The team is currently awaiting confirmation from the infrastructure provider before the next steps can be completed.While we cannot provide a specific date at this moment, please be assured that the team is actively monitoring the situation and will notify you as soon as we receive confirmation so your service can be restored without delay. U^
Mweb's reply11 Mar 2026, 15:11
Official
Hi Nolo, we appreciate you reaching out and understand your need for a clear timeline. The team is currently awaiting confirmation from the infrastructure provider before the next steps can be completed.While we cannot provide a specific date at this moment, please be assured that the team is actively monitoring the situation and will notify you as soon as we receive confirmation so your service can be restored without delay. U^
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Nolo's updateReviewer Update
11 Mar 2026, 15:17YOU SAID 48 HOURS AND YOU FURTHER GAVE YOURSELVES ADDITIONAL 48 HOURS. NOW I HAVE TO WAIT AN UNDISCLOSED TIME WHICH CAN BE A YEAR, A MONTH OR EVEN A DECADE.
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Nolo's update11 Mar 2026, 15:17
Reviewer Update
YOU SAID 48 HOURS AND YOU FURTHER GAVE YOURSELVES ADDITIONAL 48 HOURS. NOW I HAVE TO WAIT AN UNDISCLOSED TIME WHICH CAN BE A YEAR, A MONTH OR EVEN A DECADE.
Mweb's replyOfficial
11 Mar 2026, 15:30 Hi Nolo. We are doing all we can to get your connection up and running as soon as possible. The relevant teams are aware of your profile and will email you the moment the service is confirmed activated on all relevant systems. R^
Mweb's reply11 Mar 2026, 15:30
Official
Hi Nolo. We are doing all we can to get your connection up and running as soon as possible. The relevant teams are aware of your profile and will email you the moment the service is confirmed activated on all relevant systems. R^
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Nolo's updateReviewer Update
12 Mar 2026, 08:24Good Morning, I got a call from Metrofibre and they indicate that they cant see that my order on their side but they see that MWEB has cancelled the line at my previous place and it was only cancelled on the 6th of Mar 2026 whereas i moved out of the unit and never has internet connection on from the 1st of March. There is no order and any escalations received from MWEB by Metrofibre.
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Nolo's update12 Mar 2026, 08:24
Reviewer Update
Good Morning, I got a call from Metrofibre and they indicate that they cant see that my order on their side but they see that MWEB has cancelled the line at my previous place and it was only cancelled on the 6th of Mar 2026 whereas i moved out of the unit and never has internet connection on from the 1st of March. There is no order and any escalations received from MWEB by Metrofibre.
Mweb's replyOfficial
12 Mar 2026, 10:09Morning Nolo. To ensure you are kept in the loop, we have requested the agent assisting with your Metrofibre order to email you to confirm the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 10:09
Official
Morning Nolo. To ensure you are kept in the loop, we have requested the agent assisting with your Metrofibre order to email you to confirm the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
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Nolo's updateReviewer Update
12 Mar 2026, 10:12Which order, because there is no order according to metrofibre. And also how do you know who is helping me.
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Nolo's update12 Mar 2026, 10:12
Reviewer Update
Which order, because there is no order according to metrofibre. And also how do you know who is helping me.
Mweb's replyOfficial
12 Mar 2026, 10:37 Morning Nolo. Thank you for reaching out. All progress is being tracked under reference MWB***3. You will be receiving further updates confirming the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 10:37
Official
Morning Nolo. Thank you for reaching out. All progress is being tracked under reference MWB***3. You will be receiving further updates confirming the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
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Nolo's updateReviewer Update
12 Mar 2026, 10:38When is As soon as possible because ive been following-up with you for the past 2 weeks
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Nolo's update12 Mar 2026, 10:38
Reviewer Update
When is As soon as possible because ive been following-up with you for the past 2 weeks
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Nolo's updateReviewer Update
12 Mar 2026, 10:41i see now that I have been cedited R700 in my account. Does it mean it has been cancelled andi should look for another fiber provider?
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Nolo's update12 Mar 2026, 10:41
Reviewer Update
i see now that I have been cedited R700 in my account. Does it mean it has been cancelled andi should look for another fiber provider?
Mweb's replyOfficial
12 Mar 2026, 10:45 Morning Nolo. Thank you for reaching out. All progress is being tracked under reference MWB***3. You will be receiving further updates confirming the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 10:45
Official
Morning Nolo. Thank you for reaching out. All progress is being tracked under reference MWB***3. You will be receiving further updates confirming the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
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Nolo's updateReviewer Update
12 Mar 2026, 10:48You did not answer me. Please do not use the bot to reply. I have been given the same answer for evrything for the past 2 weeks and i am over that because there is nothing bein done.
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Nolo's update12 Mar 2026, 10:48
Reviewer Update
You did not answer me. Please do not use the bot to reply. I have been given the same answer for evrything for the past 2 weeks and i am over that because there is nothing bein done.
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Nolo's updateReviewer Update
12 Mar 2026, 10:50and also what progress are you refering to?. You are doing totally nothing. I cant even see any updates. you dont even send any emails of whatever is being updated.
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Nolo's update12 Mar 2026, 10:50
Reviewer Update
and also what progress are you refering to?. You are doing totally nothing. I cant even see any updates. you dont even send any emails of whatever is being updated.
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Nolo's updateReviewer Update
12 Mar 2026, 10:51Stop using the bot
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Nolo's update12 Mar 2026, 10:51
Reviewer Update
Stop using the bot
Mweb's replyOfficial
12 Mar 2026, 11:21 Morning Nolo. Thank you for reaching out. All progress is being tracked under reference MWB***3. You will be receiving further updates confirming the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 11:21
Official
Morning Nolo. Thank you for reaching out. All progress is being tracked under reference MWB***3. You will be receiving further updates confirming the status of the order and the next steps as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team