Moved to a New Place - Just need ACTIVATION

I am running here because I am at wits end. I logged a request for the move, and acknowledge that I logged this late (21st February 2025) and the team urgently acknowledged my email and requested further info which I have provided,

I moved to the new apartment on the 28th and upon arrival, there was a router already in place, I plugged in my wifi but it was connected with NO internet. I called in (multiple times) and was advised that all I need is activation for my new address. I have been calling, will hold for at least 30 minutes, speak to someone and get transferred to the team that will assist with the activation - but it's either I hold on for so long until the line cuts, or the person from the other department picks and hangs up. Which means, I need to repeat the process over and over again.

As mentioned, I acknowledge that I logged the request for the move late, and have requested for my request to be expedited - but the issue now is that I am unable to get someone to assist me. The tech team picks up, the issue is getting through to the Activation Teams. I am still trying to call even now, but my call just gets disconnected.

I work from home, and depend on the connection to work. All has been well, I do not have any complains with MWEB, I just need help with this please. I have sent an email and begged, but nothing has been done.

Now I am here, requesting to be assisted - please.