WK
Wesley K
1 reviews | Active since May 2019
02 Apr 2026, 22:00
Moved from lte to fi...
Moved from lte to fibre my fibre still not running
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Replies (2)WK
Wesley K's updateReviewer Update
02 Apr 2026, 22:12I recently moved from lte to fibre, the sales people or should i say a Mr Scott was quick to do so i was promised that my fibre would be up and running by the 1st on the 31st my account was debitted with an amout extra to what i was given still to day the 3rd i dnt have wifi i was promised vumatel would contact me after spending about 300 rands worth of my airtime to contact mweb regarding my issue, a female representative gave me an attitude as if i owe them or they superior to me yet they being payed for a service they suppose to render. Like im writing this mweb as been paid and im without wifi, ive got two kids in grade 12 they had online classes today and i had to buy data to sustain their classes this is not on mwebb you a **** slong side vumatel
WK
Wesley K's update02 Apr 2026, 22:12
Reviewer Update
I recently moved from lte to fibre, the sales people or should i say a Mr Scott was quick to do so i was promised that my fibre would be up and running by the 1st on the 31st my account was debitted with an amout extra to what i was given still to day the 3rd i dnt have wifi i was promised vumatel would contact me after spending about 300 rands worth of my airtime to contact mweb regarding my issue, a female representative gave me an attitude as if i owe them or they superior to me yet they being payed for a service they suppose to render. Like im writing this mweb as been paid and im without wifi, ive got two kids in grade 12 they had online classes today and i had to buy data to sustain their classes this is not on mwebb you a **** slong side vumatel
Mweb's replyOfficial
07 Apr 2026, 08:55Good morning, Wesley,
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance. We’ll reply as quickly as possible.
Kind regards,
The Mweb Team
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance. We’ll reply as quickly as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Apr 2026, 08:55
Official
Good morning, Wesley,
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance. We’ll reply as quickly as possible.
Kind regards,
The Mweb Team
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance. We’ll reply as quickly as possible.
Kind regards,
The Mweb Team
Best regards,