Most useless service provider

I have contacted Mweb regarding our internet line and was told it was a Telkom issue. Had Telkom out at a cost and was informed by them that it was in fact an ISP issue. Received an sms from Mweb stating that the problem had been attended to. Our line is STILL not working and we have absolutely no internet connection. So unimpressed by the service received from Mweb. As paying customers we expect a decent line and to be able to use the Internet without it dropping numerous times a day. Absolutely fed up with this service and require immediate assistance. Cellular reception in Newlands is almost non-existent and without the wifi connection being stable on a regular basis, trying to get any form of work done is next to impossible. The wifi was installed for this very reason and NEVER works and I am beyond my limits with being patient and understanding. Come on Mweb. It's time to get yourself into gear and offer your customers the services they're are actually PAYING for.