1 reviews | Active since Feb 2014
<p>I've spent more time on the phone with MWEB this week trying to get them to activate the data on my line than I ever have with Telkom, who in my eyes takes the cake for worst customer service.</p> <p> </p> <p>All I need done is for data to be added onto my line! Yet the consultants at Mweb find this to difficult, and blame Telkom for the problem!</p> <p> </p> <p>I app**** for a new telephone line to be installed with Telkom, once that was done I phoned mweb and asked then to sort out converting my line to an adsl line and applying for a data package. My router is showing my adsl line is active yet no data has yet been linked to my line! I phone MWEB to do this simple task and get rude consultants who instead of helping me sort out the problem, either transfer you to someone else as they have no idea what they doing or simply say we can't help you, it's Telkoms fault and I must contact them!</p> <p> </p> <p>I'm paying you guys to control my line so I don't have to deal with Telkom, and as far as I see Telkom has sorted the conversation, otherwise my adsl light would not be on. All they need to do it finalise the application and send me the user name and password so I can access my data!</p> <p> </p> <p>Mweb please sort yourselves out!</p> <p>Definitely will not be referring you guys to anyone!</p>
Good Day Brandon
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you regarding the query.
We only activate the package, once confirmation is received from Telkom that the ADSL service is indeed active and the line has been migrated to us.
Please bear with us during this time.
Kind regards
MWEB client Services
Best regards,
Good Day Brandon
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you regarding the query.
We only activate the package, once confirmation is received from Telkom that the ADSL service is indeed active and the line has been migrated to us.
Please bear with us during this time.
Kind regards
MWEB client Services
Best regards,
Good Day Brandon
Thank you for taking the time to raise your concerns.
We have since activated your account and noted that a router connection has been established.
Please let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Best regards,
Good Day Brandon
Thank you for taking the time to raise your concerns.
We have since activated your account and noted that a router connection has been established.
Please let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Best regards,
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