Most pathetic service ever!!!!

I app**** for fibre on 05/05/2020 omline.Once the order was done I received a message saying I will receive an sms with username and password which todate I still have not received.

MetroFibre did the installation on Thursday 21/05 and completed and Friday 22/05 connected the fibre to my street in Buccleuch.

Today 26/05 I receive an email from Mweb thanking me and explaining how to connect my router which I still have not yet received but informing that my account is active from today but still not sms no username no password and no router.

My experience with mweb as me totally appauling as I cannoy get hold of the via email as you cant email them.On 3 occations I was on the phone for 25mins but to no avail and not able to get to speak to anybody.

I am so unhappy that I chose to go with Mweb as my whole experience thus far has been very unsatisfactory and very unprofessional..

Eric Procter